1.0 Order Tracking
1.1 To track your order or check the status of your order, click the “Track My Order” link in the right top of the website or menu in the mobile version. Our customer service department uses the same system to check the status of ALL orders and/or call-in inquiries
2.0 Order Processing and Shipping
2.1 For shipments within the continental United States, please allow up to 10 business days for your order to arrive. Shipments are delivered by UPS and USPS services. When we run a Free Shipping option, only orders of $150.00 in cart sales (not including tax) and above shall qualify. Remember: You can get fast answers to Frequently Asked Questions here.
3.0 Shipping Rules
3.1 We ship to all 50 states including Alaska and Hawaii. We do not ship International at this time except Canada.
4.0 Damaged Merchandise
4.1 Don’t worry. You’re covered. Occasionally, an order may receive some damage in shipment, it happens. If your order was purchased from CharterGradeTackle.com it is automatically insured. You must notify us within 10 days from the date the shipment was delivered. Need to file a claim? Submit a Customer Service Request.
4.2 Damaged merchandise claims must be filed with us within 10 days of the day you receive the order.
4.3 Once an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the product to the destination, undamaged. Insurance coverage entitles the customer to receive a replacement of up to 100% merchandise replacement – up to the amount of the insurance. If we can assist you further in this matter please don’t hesitate to contact our office. Need Help?
5.0 Return and Exchange Policy
5.1 If the product has not been opened, assembled or used and the customer wishes to return the item for any reason, we will accept the return for an equal or greater exchange only.
5.2 A restocking charge no less than twenty (20%) percent shall apply, plus the original shipping cost, plus any the return shipping cost and the difference of the desired product. If the mistake in the order is deemed to be a fault other than that of the customer, any charges shall not apply to the customer. We will rectify the mistake at our expense
5.3 Please notify us of any mistake in your order or return issues via email (this is for tracking purposes) and we will attend to your request promptly.
6.0 Refund Policy
6.1 No refunds on any special order items. All other returns are subject to a twenty (20%) percent restocking fee in addition to the original and return shipment charges.
6.2 If a “standard” order is canceled prior to the order leaving our warehouse, the customer may cancel the order and will receive a full 100% refund with no restocking fee charge. Refunds and or credits take up to 15 business days to be processed including credit and debit cards. If paid by personal or company check please allow an additional 21 business days for all funds to clear before a refund can be processed. We are not responsible for the length of time the bank may take to clear your credited funds. This aspect is out of our control.
7.0 Manufacturers Warranty
7.1 All equipment including lures, rods, etc. carry up to a 1 year warranty. See individual detail for each particular item for warranty information.
7.2 You must notify us within 10 days from the date the shipment was delivered. The manufacturer will replace any part(s) that is found to be defective or that fails within the period of the warranty. Any shipping cost for out of warranty or non-covered replacement item(s) shall be the sole responsibility of the customer
7.3 Unless otherwise stated in writing, the warranty on each machine sold by CharterGradeTackle.com is limited to defective part(s) replacement with equal or greater value type product at the sole discretion of the manufacturer.
7.4 Non-Warranty Items a. Normal wear and tear for usage. b. Any alteration made or aftermarket part installed by customer. c. Damage from a accident or abusive usage.
8.0 Manufacturer’s Defects
8.1 If you suspect a product has a manufacturer’s defect, please notify us by submitting the Customer Service Request within 5 days of original order. We will respond to your claim within three (3) business days to inform you as to what action will take place in order to rectify the situation. No unauthorized returns can be accepted without the proper RMA (returned material authorization) number associated with the returned merchandise. The manufacture must first approve the return, thus issuing an RMA number.
9.0 Privacy Statement
9.1 For each visitor to our Web page, our Web server does not automatically recognize any information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.
9.2 The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
10.1 You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
11.0 Information and Email Privacy
11.1 All information including email addresses are kept in strict confidence and are not sold, traded or loaned to any other organization(s) for any reason. This information is for the sole purpose of notifying the members of CharterGradeTackle.com of special discount offers, exclusive sales and coupons for our products only.
12.1 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
12.2 If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
12.3 When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
12.4 If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
13.0 Embedded content from other websites
13.1 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.