Common Questions

A: Charter Grade Tackle LLC currently only charges sales tax on orders with a ship-to addresses in NC.

A: By creating an online account at, you have an increased range of tools at your fingertips, such as:

  • Faster checkout
  • Order tracking (coming soon) and order history
  • Ability to create and send wish list
  • Manage email preferences
  • It’s fast, easy and it takes less than a minute! Click HERE to create an online account.

A: Most orders will be processed and shipped within 72 business hours, Monday through Friday. In many instances, orders ship sooner.

A: The price of your order does not contain taxes and duties owed on your order. All recipients of international shipments from Charter Grade Tackle are responsible for any local import duties that may be charged. As with any international shipment, your local customs office may detain the merchandise and delay its arrival while accessing appropriate duty charges. Taxes differ in each country so unfortunately we cannot tell you the exact tax rate in your country.

A: If for any reason you are not 100% satisfied with your purchase, please contact our customer service dept within 21 days of receipt for a return authorization. Returns/Exchanges without authorization WILL NOT BE ACCEPTED. Returns/Exchanges after 21 days of original receipt WILL NOT BE ACCEPTED. All Returns/Exchanges MUST be in original packaging and in unused/re-sellable condition.